Booking Terms: Payment and Cancellation Policy
Thank you for choosing Hotel Ksar Lamane for your upcoming stay. To confirm your reservation, we require an instant payment of 30% of the total booking amount. The remaining 70% will be due upon check-in. We also offer a free cancellation option up to one week before your scheduled arrival date. Please review the following terms and conditions:
1. Payment Policy:
To secure your reservation, an immediate payment of 30% of the total booking amount is required at the time of booking. This payment can be made using a valid credit card or other accepted payment methods. The remaining 70% of the booking amount will be payable upon your arrival at the hotel during the check-in process.
2. Free Cancellation Policy:
You may cancel your reservation free of charge up to one week (7 days) before your scheduled arrival date. If you cancel within this timeframe, the 30% payment made at the time of booking will be refunded to you.
3. Cancellation within One Week:
For cancellations made within one week of the scheduled check-in date, the 30% payment made at the time of booking will be non-refundable. However, the remaining 70% of the booking amount will not be charged.
4. Modification or Early Departure:
If you wish to modify your reservation or depart earlier than originally planned, please notify us at least one week in advance. Depending on availability, we will do our best to accommodate your request. However, please note that any changes made within one week of the scheduled arrival date may result in the 30% payment being non-refundable.
5. No-Show Policy:
In the event of a no-show, where you fail to arrive at the hotel on the scheduled check-in date without prior cancellation, the 30% payment made at the time of booking will be non-refundable.
6. Refunds and Processing Time:
Refunds for eligible cancellations will be processed within [number of days] from the date of cancellation. Please note that the refund amount may take additional time to reflect in your account, depending on your bank or payment provider.
Please carefully review these booking terms before confirming your reservation. By proceeding with your booking, you acknowledge and agree to abide by these terms and conditions. If you have any questions or need further clarification, please contact our reservations team.
We look forward to welcoming you to Hotel Ksar Lamane Ait Ben Haddou and ensuring a pleasant stay.